Faqs
Can I buy diamonds directly on the website?
No. CADiamonds / Official Diamond Reseller does not offer public checkout or anonymous website purchases. To place an order, customers must contact us directly with their BIGO ID and the package they would like to purchase. Each order is manually reviewed before a private payment link is sent.
How do I place an order?
To place an order, contact CADiamonds with your BIGO ID and the diamond package you want. We will review the order, request verification if required, and then send a private payment link if the order is approved. Once payment is confirmed, the diamonds are delivered electronically to the BIGO ID provided.
What information do I need to provide?
You will need to provide your BIGO ID, requested package, and contact information. Depending on the order amount or risk review, we may also request identity verification before approving the order.
Why do I need to verify my identity?
Verification helps protect customers, reduce fraud, prevent unauthorized transactions, and meet payment processor requirements. Verification may be required for first-time customers, orders of 4,000 diamonds or more, cumulative purchases of 10,000 diamonds or more, or any order that appears unusual, suspicious, or high-risk.
Is verification required every time?
Verification is typically a one-time process. However, CADiamonds may request updated or additional verification if order activity changes, cumulative purchase volume increases, information cannot be confirmed, a payment processor requests review, or fraud indicators are present.
What is required for verification?
Verification may include a government-issued photo ID, a photo of the customer holding their ID, confirmation of contact information, confirmation of BIGO ID, and confirmation that the customer is authorized to use the payment method provided.
Does the payment name need to match the ID?
Yes. When verification is required, the name associated with the payment method, cardholder, billing profile, or payment account must match the name on the government-issued ID provided. Third-party payments are not accepted for verified orders unless CADiamonds expressly approves them in writing.
What payment methods do you accept?
Approved payment methods may include Apple Pay, Google Pay, or other supported payment options, depending on availability, customer location, device, payment processor, and transaction review.
Are Canadian prices tax included?
Yes. Canadian prices include applicable taxes where required. The amount shown is the total customer price unless otherwise stated during order confirmation.
Are U.S. prices tax included?
U.S. prices do not include Canadian sales tax. U.S. orders are priced separately from Canadian orders and may be shown in USD.
How long does delivery take?
Most orders are delivered promptly after payment confirmation and verification, if required. Delivery times may vary due to payment review, verification requirements, order volume, platform availability, technical issues, or fraud-prevention checks. Delivery may take up to one business day or longer if additional review is required.
Are diamonds refundable?
Digital credits and virtual goods are final sale once successfully delivered. Because diamonds cannot be returned after delivery, CADiamonds does not provide refunds after successful delivery.
When can a refund be issued?
Refunds may only be considered before delivery or in limited situations, such as if CADiamonds cannot fulfill the order, a duplicate payment was made, a payment was processed in error, or CADiamonds cancels the order before delivery.
What happens if I provide the wrong BIGO ID?
Customers are responsible for providing the correct BIGO ID before payment and delivery. If diamonds are delivered to the BIGO ID provided by the customer, the order is considered fulfilled and is not refundable.
What if my BIGO account is banned, restricted, hacked, or inaccessible after delivery?
CADiamonds is not responsible for BIGO account restrictions, suspensions, bans, hacks, loss of access, or actions taken by BIGO or any third-party platform after diamonds have been successfully delivered.
Is CADiamonds affiliated with BIGO?
CADiamonds / Official Diamond Reseller is an authorized reseller of BIGO digital credits. CADiamonds is operated by 13946843 Canada Inc. and is independent from BIGO Technology Pte. Ltd. unless expressly stated otherwise.
Why can an order be declined or cancelled?
CADiamonds may decline, cancel, refund, or request additional verification for any order that appears suspicious, unauthorized, incomplete, high-risk, inconsistent with our policies, or inconsistent with payment processor requirements.
Do you store my credit card information?
No. CADiamonds does not store full credit card numbers. Payments are processed through secure third-party payment processors according to their own security and privacy practices.
Is my verification information safe?
Customer verification information is handled securely and used only for fraud prevention, transaction security, payment processor compliance, dispute response, and legal or regulatory requirements. CADiamonds does not sell customer identification information.
Who operates CADiamonds?
CADiamonds / Official Diamond Reseller is operated by 13946843 Canada Inc., a Canadian corporation.
How do I contact CADiamonds?
Email: bigo@diamondsfast.com
Website: https://officialdiamondreseller.com
Phone: (305) 694-2446