Privacy Policy

1. Who We Are

CADiamonds / Official Diamond Reseller is the customer-facing name used for our digital credit resale services. CADiamonds / Official Diamond Reseller is operated by 13946843 Canada Inc., a Canadian corporation.

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For the purposes of this Privacy Policy, “CADiamonds,” “Official Diamond Reseller,” “we,” “us,” and “our” refer to the business operated by 13946843 Canada Inc. “Customer,” “you,” and “your” refer to website visitors, customers, and people who communicate with us about orders.

2. Personal Information We Collect

We may collect personal information that you provide directly to us, information generated through your communications and transactions with us, and limited technical information collected through our website.

Information you provide to us

• Name;

• Email address;

• Phone number or messaging contact;

• Country, province/state, or billing region where needed;

• BIGO ID or other platform account identifier;

• Requested package or order details;

• Payment confirmation details and transaction status;

• Customer support messages and order communications;

• Information needed to verify account ownership or transaction authorization; and

• Any other information you choose to provide when communicating with us.

Identity verification information

We may request a one-time identity verification before approving an order. Verification may be required for first-time customers, orders of 4,000 diamonds or more, cumulative purchases of 10,000 diamonds or more, or any transaction that appears unusual, high-risk, inconsistent with normal purchasing activity, or requires additional fraud-prevention review. Verification information may include:

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• A copy or image of a government-issued photo identification document;

• A photo of you holding your identification;

• Name and contact information;

• Confirmation of payment method authorization; and

• Payment method name, cardholder name, billing name, payment account name, or other payment identity details where available or reasonably required for verification;

• Other information reasonably needed to verify the order and reduce fraud risk.

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Verification is typically a one-time process, but we may request updated or additional information if required for security, payment processor compliance, suspicious activity review, increased cumulative purchasing volume, or material changes in order behavior.

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When verification is required, we may compare the name associated with the payment method, cardholder, billing profile, or payment account with the customer's government-issued identification and order details. If the information does not reasonably match, we may request additional information, decline the order, cancel the order, or refund the payment before delivery.

Payment information

Payments may be processed by secure third-party payment processors that support approved payment methods, which may include credit cards, Apple Pay, Google Pay, and other supported options. We do not store full credit card numbers. Payment card details are processed by the applicable payment processor under its own privacy policy and security practices.

Website and technical information

When you visit our website, we may automatically collect limited technical information such as IP address, browser type, device information, referring pages, pages viewed, date and time of visits, cookie identifiers, and general usage information. This information helps us operate, secure, and improve the website.

3. How We Use Personal Information

We may use personal information for the following purposes:

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• To communicate with customers and respond to inquiries;

• To review, approve, process, and fulfill digital credit orders;

• To deliver digital credits to the BIGO ID or platform account information provided by the customer;

• To send private payment links and confirm payment status;

• To verify identity and payment authorization where required;

• To prevent fraud, unauthorized transactions, chargebacks, and misuse of our services;

• To maintain order, payment, verification, delivery, and customer support records;

• To comply with payment processor, banking, accounting, tax, legal, and regulatory requirements;

• To respond to payment disputes, chargebacks, investigations, or legal requests;

• To send service-related messages, such as order confirmations, verification requests, delivery updates, and policy notices;

• To improve our website, customer experience, security, and business operations; and

• To send promotional messages only where permitted by law or with consent, where required.

4. Consent

By visiting our website, contacting us, requesting an order, providing information, completing verification, accepting a payment link, or purchasing digital credits, you consent to our collection, use, disclosure, and retention of personal information as described in this Privacy Policy.

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You may withdraw consent for certain uses of your information by contacting us. However, withdrawing consent may limit our ability to process orders, provide support, meet legal or payment processor obligations, or maintain records needed for fraud prevention and dispute resolution.

5. How We Share Personal Information

We do not sell customer personal information. We may share personal information only where reasonably necessary for business, security, legal, or compliance purposes, including with:

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• Payment processors, banks, card networks, fraud-prevention providers, and payment service providers;

• Website hosting, security, analytics, communications, email, SMS, or customer support service providers;

• Professional advisors such as accountants, lawyers, compliance consultants, or insurers;

• Third-party platforms where necessary to fulfill an order or confirm delivery;

• Law enforcement, regulators, courts, payment networks, or other parties where required by law or necessary to protect our rights, users, or business;

• A purchaser, successor, or transferee in connection with a business sale, merger, reorganization, or similar transaction; and

• Other third parties with your consent or direction.

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Service providers are expected to use personal information only for the purposes for which it was provided and to protect it using appropriate safeguards.

6. Identity Verification Security

Customer identification information and verification documents are used solely for fraud prevention, transaction security, payment processor compliance, dispute response, and legal or regulatory requirements. We do not sell customer identification information.

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We take reasonable steps to restrict access to verification information to people or service providers who need it for legitimate business, legal, compliance, or security purposes. No method of electronic transmission or storage is completely secure, but we use reasonable safeguards appropriate to the sensitivity of the information.

7. Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, maintain business records, comply with payment processor, accounting, tax, legal, and regulatory requirements, prevent fraud, and respond to disputes or chargebacks.

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Verification records may be retained for the period reasonably necessary to support fraud prevention, transaction security, chargeback response, and compliance obligations. When information is no longer required, we will delete, anonymize, or securely store it according to applicable policies and legal requirements.

8. Marketing Communications

We may send service-related messages about orders, verification, delivery, support, policy updates, or account security. These messages are necessary to provide our services and may not include an unsubscribe option.

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We may send promotional messages by email, SMS, or other channels where permitted by law or with consent where required. You may opt out of promotional communications by following the unsubscribe instructions in the message or by contacting us. Opting out of promotional messages does not prevent us from sending service-related messages.

9. Cookies and Analytics

Our website may use cookies and similar technologies for security, website functionality, analytics, performance, and marketing. For more information, please review our Cookie Policy.

10. International Processing

Some service providers, payment processors, hosting providers, analytics providers, or communication tools may process or store information outside Canada. Where information is processed outside Canada, it may be subject to the laws of that jurisdiction.

11. Your Privacy Rights

Subject to applicable law and reasonable verification of your identity, you may request access to personal information we hold about you, correction of inaccurate information, withdrawal of consent, or deletion of information where legally permitted.

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Some information may need to be retained for legal, accounting, fraud prevention, payment processor, transaction security, or dispute-resolution purposes, even if you request deletion.

12. Children and Minors

Our services are intended for customers who are at least 18 years old. We do not knowingly collect personal information from minors for the purpose of selling digital credits. If we learn that a minor has provided personal information to us without appropriate legal authority, we may delete the information, cancel any pending order, and refuse service.

13. Third-Party Websites and Platforms

Our website or communications may reference third-party websites, platforms, or payment processors. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices, security, or content of third-party websites or platforms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the website with an updated “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contact Information

CADiamonds / Official Diamond Reseller

Operated by: 13946843 Canada Inc.

Website: https://officialdiamondreseller.com

Email: bigo@diamondsfast.com

Phone: (305) 694-2446

Mailing Address: 2967 Dundas St. W. #646D, Toronto, ON M6P 1Z2, Canada