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Refund, Delivery, and Verification Policy

Last Updated: June 11, 2026

This Refund, Delivery, and Verification Policy explains how CADiamonds / Official Diamond Reseller, operated by 13946843 Canada Inc., handles digital credit orders, customer verification, delivery, refunds, cancellations, and payment disputes.

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This policy is intended to be read together with our Terms and Conditions, Privacy Policy, and Cookie Policy.

1. No Public Checkout

CADiamonds does not offer public checkout or anonymous website purchases. Customers must contact us directly to request an order. Each order is manually reviewed before a private payment link or approved payment instructions are issued.

2. Order Process

  1. Customer contacts CADiamonds with their requested package and BIGO ID or relevant platform account information.

  2. CADiamonds reviews the order and may request identity verification or additional information.

  3. If approved, CADiamonds sends a private payment link or approved payment instructions.

  4. Customer completes payment using an approved method, which may include credit card, Apple Pay, Google Pay, or another supported option depending on availability.

  5. After payment confirmation and any required review, CADiamonds delivers the digital credits electronically to the account information provided by the customer.

3. Verification Policy

To protect customers, reduce fraud, and comply with payment processor requirements, CADiamonds may verify customers before processing an order.

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CADiamonds may require a customer to complete a one-time identity verification process before an order is approved. Verification may be required for first-time customers, orders of 4,000 diamonds or more, cumulative purchases of 10,000 diamonds or more, or any transaction that appears unusual, suspicious, high-risk, inconsistent with normal purchasing activity, or requires additional fraud-prevention review.

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Verification may include a government-issued photo identification document, a photo of the customer holding their identification, confirmation of contact information, confirmation of BIGO ID, and confirmation that the customer is authorized to use the payment method provided.

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For verified orders, the name associated with the payment method, cardholder, billing profile, or payment account must match the name on the government-issued identification provided by the customer. Third-party payments are not accepted for verified orders unless CADiamonds expressly approves them in writing. If the names do not match, CADiamonds may decline, cancel, refund, or require additional verification before delivery.

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Verification is typically completed one time. CADiamonds may request updated or additional verification if circumstances change, cumulative purchasing volume increases, information cannot be confirmed, a payment processor requests review, or fraud indicators are present.

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Customer verification information is handled securely and used solely for fraud prevention, transaction security, dispute response, legal compliance, and payment processor requirements. CADiamonds does not sell customer identification information.

4. Delivery Policy

Digital credits are delivered electronically to the BIGO ID or platform account information provided by the customer. Customers are responsible for ensuring that all account information is accurate before payment and delivery.

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Most orders are delivered promptly after payment confirmation and verification, if required. Delivery times may vary due to payment review, verification requirements, order volume, platform availability, technical issues, or fraud-prevention checks. Delivery may take up to one business day or longer where additional review is required.

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Once digital credits have been successfully delivered to the account information provided by the customer, the order is complete and the sale is final.

5. Final Sale Policy

Digital credits and virtual goods are final sale once successfully delivered. Because digital credits cannot be returned once delivered, CADiamonds does not provide refunds after successful delivery.

6. Refund Eligibility

Refunds may be considered only before delivery or in limited circumstances, including:

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  • CADiamonds is unable to fulfill the order;

  • A duplicate payment was made;

  • A payment was processed in error by CADiamonds or its payment processor;

  • CADiamonds cancels the order before delivery; or

  • Another issue occurs before delivery that CADiamonds determines reasonably requires a refund.

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Refunds are issued to the original payment method where possible and may be subject to payment processor rules, card issuer timelines, and banking delays.

7. Non-Refundable Situations

Refunds will not be provided for:

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  • Digital credits that have been successfully delivered;

  • Change of mind after purchase;

  • Incorrect BIGO ID or account information provided by the customer;

  • Digital credits delivered to the account information supplied by the customer;

  • Customer account restrictions, suspensions, bans, loss of access, hacks, or actions taken by BIGO or another third-party platform after delivery;

  • Claims that the customer did not receive value, entertainment, gifts, or other benefit from using the digital credits after delivery;

  • Unauthorized use of the customer’s BIGO or platform account after delivery;

  • Failure to complete verification after payment, except where CADiamonds determines a refund is appropriate before delivery; or

  • Any situation where delivery records show that the order was completed to the account information provided by the customer.

8. Incorrect Account Information

Customers must carefully confirm their BIGO ID or platform account information before payment. CADiamonds is not responsible for errors caused by incorrect account information provided by the customer. If digital credits are delivered to the account information supplied by the customer, the order is considered fulfilled and is not refundable.

9. Cancellations and Refusal of Service

CADiamonds may cancel, refuse, or refund an order before delivery if the transaction appears suspicious, unauthorized, incomplete, high-risk, inconsistent with our policies, or inconsistent with payment processor requirements. CADiamonds may also refuse future service to customers associated with fraud, false claims, payment disputes, abuse, or policy violations.

10. Payment Disputes and Chargebacks

Customers should contact CADiamonds directly if they believe there is an issue with an order. We will review available records and work to resolve legitimate issues where possible.

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CADiamonds maintains order communications, payment records, verification records, BIGO ID or platform account information, and delivery confirmation records for fraud prevention and dispute response. We reserve the right to respond to and dispute chargebacks, unauthorized transaction claims, and payment reversals using available evidence.

11. Contact for Order Issues

For order questions, delivery concerns, or refund eligibility review, customers should contact us using the contact information below. Customers should include their name, contact information, BIGO ID, order date, package requested, and a clear description of the issue.

Contact Information

CADiamonds / Official Diamond Reseller

Operated by: 13946843 Canada Inc.

Website: https://officialdiamondreseller.com

Email: bigo@diamondsfast.com

Phone: (305) 694-2446

Mailing Address: 2967 Dundas St. W. #646D, Toronto, ON M6P 1Z2, Canada

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