Terms and Conditions
Last Updated: June 11, 2026
Welcome to CADiamonds / Official Diamond Reseller. CADiamonds / Official Diamond Reseller is a brand operated by 13946843 Canada Inc., a Canadian corporation. These Terms and Conditions govern your use of our website and your purchase of digital credits, including BIGO diamond packages, from us.
Our website is informational only. Customers cannot complete purchases through a public shopping cart or public checkout on the website. Orders are reviewed manually and completed through private communication after customer verification, where required.
By using our website, contacting us to request an order, accepting a private payment link, or purchasing digital credits from us, you agree to these Terms and Conditions, our Privacy Policy, Cookie Policy, Refund Policy, and any additional order-specific instructions provided by us.
1. Business Identity
CADiamonds / Official Diamond Reseller is the customer-facing name used for our digital credit resale services. CADiamonds / Official Diamond Reseller is operated by 13946843 Canada Inc.
CADiamonds is an authorized reseller of digital credits for livestreaming and social entertainment platforms. CADiamonds is independent and is not owned or operated by BIGO Technology Pte. Ltd. or any other third-party platform, unless expressly stated otherwise.
2. Eligibility
Customers must be at least 18 years old and legally authorized to use the payment method provided. By requesting or completing an order, you represent that you meet these requirements and that the information you provide is accurate and complete.
We may refuse service, cancel an order, or request additional verification at our sole discretion, including where an order appears suspicious, unauthorized, incomplete, high-risk, or inconsistent with applicable laws, payment processor requirements, or our internal fraud-prevention procedures.
3. Products and Services
We sell digital credits and virtual goods, including BIGO diamond packages, that are delivered electronically to the BIGO ID or platform account information provided by the customer.
Digital credits have no cash value through CADiamonds after delivery and are subject to the rules, terms, restrictions, account policies, and technical systems of the applicable third-party platform.
Customers are responsible for having and maintaining an eligible platform account, including a valid BIGO account where applicable. CADiamonds is not responsible for third-party platform restrictions, account bans, suspensions, technical errors, outages, policy changes, or loss of access after digital credits have been successfully delivered.
4. How Orders Work
Orders are not completed through public website checkout. Our standard order process is:
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The customer contacts CADiamonds and provides their BIGO ID or relevant platform account information and the requested package.
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CADiamonds reviews the order and may request identity verification or additional information.
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If the order is approved, CADiamonds sends the customer a private payment link or other approved payment instructions.
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The customer completes payment using an approved payment method, which may include credit card, Apple Pay, Google Pay, or another supported payment option, depending on availability.
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After payment confirmation and any required review, CADiamonds delivers the digital credits electronically to the account information provided by the customer.
An order is not accepted until CADiamonds has reviewed and approved it. We may decline, cancel, or refund an order before delivery if we determine that the order should not be processed.
5. Customer Information and Account Responsibility
Customers must provide accurate order information, including the correct BIGO ID or other relevant account identifier. The customer is fully responsible for confirming that the account information provided is correct before payment and delivery.
CADiamonds is not responsible for digital credits delivered to an incorrect account where the delivery was made based on account information supplied by the customer. Once digital credits have been successfully delivered to the account information provided by the customer, the sale is final.
6. Identity Verification and Fraud Prevention
CADiamonds uses manual review and customer verification procedures to reduce fraud, unauthorized transactions, and payment disputes.
CADiamonds may require a customer to complete a one-time identity verification process before an order is approved. Verification may be required for first-time customers, orders of 4,000 diamonds or more, cumulative purchases of 10,000 diamonds or more, or any transaction that appears unusual, high-risk, inconsistent with normal purchasing activity, or requires additional fraud-prevention review.
Verification may include providing a government-issued photo identification document, a photo of the customer holding their identification, confirmation of the customer’s name, contact information, BIGO ID, and other details reasonably required for fraud prevention, transaction security, or payment processor compliance.
Where identity verification is required, the name associated with the payment method, cardholder, billing profile, or payment account must match the name on the customer's government-issued identification and verified order details. Third-party payments are not accepted for verified orders unless CADiamonds expressly approves them in writing. If the payment name does not match the verified customer, CADiamonds may decline, cancel, refund, or require additional verification before delivery.
Identity verification is typically a one-time process. However, CADiamonds may request updated or additional verification if order activity changes, cumulative purchasing volume increases, information cannot be confirmed, a payment processor requests additional review, or a transaction appears suspicious or high-risk.
Verification information is handled securely and used for fraud prevention, transaction security, dispute response, legal compliance, and payment processor requirements. CADiamonds does not sell customer identification information.
7. Payments
Payments are processed through secure third-party payment processors selected by CADiamonds. Available payment methods may include credit cards, Apple Pay, Google Pay, or other approved payment methods. Availability may vary depending on the customer’s device, location, card issuer, payment processor, and transaction risk review.
By completing payment, the customer confirms that they are the authorized holder of the payment method used or have permission from the authorized holder to complete the transaction. Customers may not use stolen, unauthorized, or fraudulent payment methods.
For verified orders, the payment method must be in the verified customer's name. CADiamonds may decline or cancel any transaction where the payment name, cardholder name, billing information, or payment account details do not reasonably match the customer's verified identity or order information.
CADiamonds does not store full credit card numbers. Payment card information is handled by the applicable third-party payment processor according to its own terms and privacy practices.
If a payment is declined, reversed, flagged, or otherwise not confirmed, CADiamonds may refuse to process the order or may require an alternate verified payment method.
8. Prices and Taxes
Prices are listed in the currency displayed or confirmed at the time of order. Prices may change at any time without notice and may vary by package, payment method, customer location, or supplier/platform pricing.
Applicable taxes may be included in or added to the order price as indicated at the time of order confirmation. Customers are responsible for any taxes, duties, or charges that may apply based on their location, billing information, or applicable law.
If a pricing error occurs, CADiamonds may cancel the order before delivery and issue a refund for any payment received for that cancelled order.
9. Delivery
Digital credits are delivered electronically to the account information provided by the customer after payment is confirmed and any required verification has been completed.
Most orders are processed promptly, but delivery times may vary due to payment review, identity verification, order volume, technical issues, third-party platform availability, fraud-prevention checks, or other circumstances beyond our control. Delivery may take up to one business day or longer where additional review is required.
CADiamonds may maintain records of order communications, customer-provided account information, payment confirmation, verification status, and delivery information for fraud prevention, accounting, legal compliance, and dispute resolution.
10. Refunds, Cancellations, and Final Sale Policy
Due to the nature of digital credits and virtual goods, all sales are final once digital credits have been successfully delivered to the account information provided by the customer.
Refunds may be considered only before delivery or in limited circumstances, including:
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CADiamonds is unable to fulfill the order;
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A duplicate payment was made;
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A payment was processed in error by CADiamonds or its payment processor; or
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CADiamonds cancels the order before delivery.
Refunds will not be provided after successful delivery, including for change of mind, incorrect account information supplied by the customer, third-party platform restrictions, account suspensions, loss of account access, unauthorized use of the customer’s platform account, or dissatisfaction with how digital credits are used after delivery.
If an order is cancelled before delivery, any payment received for that order will be refunded to the original payment method where possible, subject to payment processor rules and processing timelines.
11. Chargebacks and Payment Disputes
Customers should contact CADiamonds directly if they believe there is an issue with an order. We will review order records, communications, payment confirmation, verification records, and delivery details to assist with any legitimate issue.
CADiamonds reserves the right to respond to and dispute chargebacks, payment reversals, or unauthorized transaction claims using available evidence, including customer communications, verification records, payment records, BIGO ID or platform account information, and delivery confirmation.
Fraudulent payment activity, false claims, or unauthorized use of payment methods may result in refusal of future service and may be reported to payment processors, banks, platforms, or authorities where appropriate.
12. Prohibited Activities
Customers may not:
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Use false, stolen, misleading, or unauthorized payment or identity information;
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Provide an incorrect BIGO ID or platform account information intentionally or negligently;
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Attempt to bypass verification or fraud-prevention procedures;
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Use our services for unlawful, fraudulent, abusive, or prohibited purposes;
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Resell, misuse, or exploit digital credits in violation of applicable platform terms or laws;
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Interfere with the website, communications, or services of CADiamonds; or
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Make false delivery, fraud, or payment dispute claims.
13. Third-Party Platforms
Digital credits may be used only according to the rules and functionality of the applicable third-party platform. CADiamonds is not responsible for third-party platform policies, account decisions, outages, technical issues, purchase restrictions, or changes to the value, availability, or use of digital credits after delivery.
14. Website Use and Intellectual Property
All content on the website, including text, branding, graphics, pricing layouts, policy content, and other materials, is owned by or licensed to CADiamonds, 13946843 Canada Inc., or applicable third parties. Users may not copy, reproduce, modify, distribute, or use the website content for commercial purposes without written permission.
The website is provided for informational purposes and may be changed, updated, suspended, or discontinued at any time without notice.
15. Disclaimer and Limitation of Liability
The website and services are provided on an “as is” and “as available” basis. CADiamonds makes reasonable efforts to provide accurate information and timely service, but does not guarantee uninterrupted website access, payment processing, communication availability, or third-party platform functionality.
To the maximum extent permitted by law, CADiamonds and 13946843 Canada Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of platform access, loss of digital credits after delivery, or losses caused by third-party platform actions.
Nothing in these Terms limits rights that cannot lawfully be limited under applicable consumer protection laws.
16. Privacy
Personal information collected in connection with orders, verification, payments, customer support, and website use is handled according to our Privacy Policy. By using our website or purchasing from us, you consent to the collection, use, disclosure, and retention of personal information as described in that policy.
17. Changes to These Terms
CADiamonds may update these Terms at any time. The updated version will be posted on the website with an updated “Last Updated” date. Continued use of the website or services after changes are posted means you accept the updated Terms.
18. Governing Law and Disputes
These Terms are governed by the laws of Canada and the applicable laws of the Province of Ontario, without regard to conflict of law rules. Any dispute relating to these Terms, the website, or purchases from CADiamonds shall be resolved in the courts of Ontario, Canada, unless another dispute process is required by applicable law or payment card network rules.
Contact Information
CADiamonds / Official Diamond Reseller
Operated by: 13946843 Canada Inc.
Website: https://officialdiamondreseller.com
Email: bigo@diamondsfast.com
Phone: (305) 694-2446
Mailing Address: 2967 Dundas St. W. #646D, Toronto, ON M6P 1Z2, Canada